Return Policy

All sales are final except for defective items.

Defective Items

If you receive an item that is defective, please contact us as soon as possible at info@turquoisesource.com with your order number, a description of the issue, and clear photos of the item and packaging.

Defective-item return requests must be reviewed and approved before an item is sent back. If the item is confirmed to be defective, we will provide return instructions and determine the appropriate resolution, which may include a replacement, store credit, or refund to the original payment method.

Final Sale Items

Except for approved defective-item claims, all purchases are final sale. We do not accept returns, exchanges, or cancellations for buyer's remorse, change of preference, color variation, size expectation, natural matrix, natural inclusions, or other characteristics that are part of natural turquoise and related materials.

Condition of Returned Defective Items

Approved defective items must be returned in the condition received, with any included documentation, packaging, or accessories. Items that have been altered, damaged after delivery, used, cut, set, modified, or otherwise changed after receipt are not eligible for return.

Shipping

Do not send any item back without written return authorization. Unauthorized returns may be refused. Shipping instructions will be provided after a defective-item claim is approved.